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FAQs

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General

Which Fortress alarm system do I have?

How can I find the user manual for my alarm system?

My alarm system is frequently giving me false alarms. What should I do?

How can I change the RFID Keypad's passwords?

How can I update my credit card information online?

Fortress My Sight NVR Camera System

What to do if you can't view your NVR from outside your network?

I can't hear audio from my cameras

How to add a new camera to your NVR system

How to setup the NVR with the IP Pro app?

How to find the version of your NVR and Cameras

S6 Titan 3G/4G WiFi Security System

What are all the new features in the S6 Titan system?

Will my S6 Titan connect to 4G mobile data?

Legacy System

How can I tell if my Wi-Fi is 2.4 GHz?

Total Security WiFi

Where can I find the free mobile app for my Total Security WiFi system?

How can I connect my Total Security WiFi system to my land line phone?

How does the BUS bar on the Total Security WiFi panel work?

I cannot arm the system in Home mode when pressing the Arm button on the main panel. What should I do?

Total Security

Where can I find the mobile app for my Total Security alarm system?

How can I find my Total Security panel's IMEI number?

How do I change the language settings on the Total Security main panel?

What are Zone Attributes and how do they work?

My Door/Window Contact Sensor is not working. What should I do?

GSM

Why can't my GSM panel make or receive calls or texts?

Why is my GSM system alarming when I didn't arm it?

How can I find my GSM panel's IMEI number?

How can I get better cellular signal to my GSM panel?

How do I change the language settings on the GSM main panel?

Ani Security System

Where can I find the free mobile app for my Ani Alarm System?

Vea 3G/4G

How can I toggle the Siren Chirp on or off when the system arms and disarms?

Where can I find the mobile app for my Vea 3G/4G GSM system?

How can I find the IMEI number on my Vea main panel?

What are the AC power failure settings on the Vea panel?

SO2

What is the range of the wireless sensors and remote fobs/remote controls?

Is a phone line required for operation of the unit?

How long do batteries in the sensors last? How do I know if the batteries are low? Where can I get new ones?

What if the power goes out?

How do I set up the alarm so that it does not go off instantly when I open my front door (aka how do I set up a delay?)